Terms of service

Welcome to Mothlab Jewelry. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Mothlab Jewelry (“we,” “us,” “our”) offers handcrafted jewelry for personal use only.

  • We reserve the right to update or change these Terms of Service at any time without notice. Continued use of the website constitutes acceptance of the latest version.

2. Orders & Payments

  • All prices are listed in Australian dollars and may change without notice.

  • Payment must be completed at checkout before your order is processed.

  • We accept major credit cards, PayPal, and other payment methods as displayed at checkout.

3. Shipping & Delivery

  • Processing times are stated on each product page. Handmade items may take additional time.

  • Delivery dates are estimates only; we are not responsible for delays caused by postal services, customs, or other factors beyond our control.

  • Any customs duties or import taxes are the responsibility of the buyer.

4. Returns & Exchanges

  • Due to the handmade nature of our pieces, returns are only accepted for items that arrive damaged or defective.

  • Requests for returns or exchanges must be made within 7 days of receiving your order.

  • We do not accept returns for custom or personalized items unless faulty.

5. Jewelry Care & Responsibility

  • Each piece is crafted with care. Customers are responsible for following the care instructions provided with purchase.

  • We are not liable for damage caused by misuse, improper storage, or contact with chemicals.

6. Intellectual Property

  • All images, designs, and content on this site are the property of Mothlab Jewelry.

  • You may not copy, reproduce, or use our materials without written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability is limited to the purchase price of the product in question.

8. Contact

For questions or concerns about these Terms of Service, please contact us at:
hello@mothlab.com.au