Refund policy

Shipping

  • Processing Time

    • Ready-to-ship items are dispatched within 2–3 business days.

    • Made-to-order or handcrafted pieces typically require 1–2 weeks of processing time (holidays not included).

  • Delivery Estimates

    • Domestic shipping usually takes 3–7 business days.

    • International shipping may take 2–4 weeks, depending on customs and local postal services.

    • Delivery times are estimates and not guaranteed.

  • Customs & Duties

    • International customers are responsible for any customs fees, import taxes, or duties.

    • We are not liable for delays caused by customs.

  • Lost or Delayed Packages

    • Once your order is shipped, we cannot be responsible for postal delays or lost packages.

    • If your package is significantly delayed, please contact us and we’ll do our best to assist.

Returns & Exchanges

  • Eligibility

    • Returns are accepted only for items that arrive damaged, defective, or incorrect.

    • Requests must be made within 7 days of delivery.

    • Custom, personalized, or sale items are non-refundable unless faulty.

  • Process

    • To request a return, contact us at [your email address] with your order number and photos of the issue.

    • Approved returns must be shipped back in their original condition and packaging.

    • Customers are responsible for return shipping costs unless the item is faulty.

  • Refunds

    • Once we receive and inspect your return, we’ll notify you about approval.

    • Refunds will be issued to your original payment method within 5–10 business days.

  • Exchanges

    • Exchanges may be possible for certain items. Please contact us to discuss options.

Care & Responsibility

All jewelry pieces are delicate and should be handled with care. Damage due to misuse, improper storage, or exposure to chemicals is not covered under our return policy.